Terms & Conditions


At Excalibur Iron Door, our customer satisfaction is our priority. In order to ensure a clear agreement and  understanding of the Terms and Conditions please review the following. 

  1. Terms and Conditions. These (“Terms”) apply to all orders, documents or other agreements which  incorporate these Terms (collectively with the Terms, the “Agreement”) and relate to the sale and/or provision of  Products and Services to you (“Purchaser”) by Excalibur Iron Doors, LLC (hereinafter “Excalibur Iron Doors”  or “Seller” interchangeably).. 
  2. Terms of Payment. The method of payment is with credit card and/or check. 50% of the purchase price  and shipping cost is payable at time of placing the order and prior to sending any unit to production and the  remaining 50% balance is due on completion of the fabrication, prior to shipping or installation. If the product is  not claimed once ready for shipping for more than 90 days, Purchaser shall forfeit the deposit and Seller reserves the right to sell the unit. Purchaser shall pay interest on all late payments (10 calendar days after notice the  product is completed and ready for shipping) at the lesser of the rate of 1.5% per month or the highest rate  permissible under Texas law, calculated and compounded monthly. Buyer shall reimburse Seller for all costs  incurred in collecting any late payments, including, without limitation, attorneys’ fees. In addition to all other  remedies available under these Terms or at law (which Seller does not waive by the exercise of any rights  hereunder), Seller shall be entitled to suspend the delivery of any Product and/or Services if Buyer fails to pay any  amounts when due hereunder and such failure continues for ten (10) days following written notice thereof. 
  3. Warranty. Provided Purchaser is not default in the payment of any sums due to Seller herein, Excalibur  Iron Doors guarantees that all of our products sold through our platform will be free from defects in material and  craftsmanship. Products are hand forged and hand finished in our factory. Minor differences in these products  are normal and to be expected to achieve the “hand forged” look, so this will not be considered a defect.  Excalibur Iron Doors are not meant to be perfect that is part of the hand crafted product’s beauty. 
  4. Door. 5-year warranty on structural and mechanical defects on all door frames, doors and  transoms from the date of sale to the original residential or commercial Purchaser and only for so  long as the original purchaser owns and resides or does business in the property where the doors  are installed. Warranty claims will be reviewed and authorized by Seller’s production manager  and sales representative. Shipping charges may apply. 

If there is any defect in material or craftsmanship resulting in a failure of the product to perform as  intended and designed, Excalibur Iron Doors will, in its sole discretion, provide replacement parts  necessary to make repairs, without charge, FOB the nearest Excalibur Iron Doors’ shipping point  or provide a refund equal to the cost of such replacement parts. The warranty on the  replacement parts will extend only for the balance of the warranty period of the original product.  In no event shall Excalibur Iron Doors be responsible for the cost of labor, installation, sales tax,  finishing, or any other associated or incidental cost, for either the original or the replacement parts, unless expressly required by state law. The original warranty period shall not be extended  by any repair or replacement. 

Additional express limited warranties may be offered by third-party component manufacturers;  contact your Sales Representative for details. 

  1. Paint. The paint and finish was professionally applied in our own facility and is warrantied for 2  years from the date of sale to the original residential or commercial Purchaser and only for so  long as the original purchaser owns and resides or does business in the property where the doors  are installed.. Warranty is subject to inspection and authorization by Seller’s production manager  and sales representative. Shipping charges may apply. Warranty excludes scratches, as a result  of shipping, and installation. Scratches can be remedied with a touch up kit. 
  2. Glass. The glass is covered for 1 year from the date of sale to the original residential or  commercial Purchaser and only for so long as the original Purchaser owns and resides or does  business in the property where the glass was installed . Warranty excludes minor imperfections,  scratches and broken glass. Warranty is subject to inspection and authorization by Seller’s  production manager and sales representative. Shipping charges may apply. 
  3. Handles. Our handles and warranty specifications may be verified on each handle manufacturing  brand terms and conditions. Warranty excludes scratches as a result of shipping, and  installation. Scratches may be remedied with a touch up kit. Warranty claims are  subject to inspection and authorization by production manager and sales representative.  Shipping charges may apply. 
  4. Exclusions from Warranty. This warranty does not cover optional product accessories, parts, add-ons,  equipment, supports, pans, caps, screens, safety or panic hardware, or other aftermarket items, whether or not  affixed to Excalibur Iron Doors’ products and whether or not manufactured by Excalibur Iron Doors or other third parties. Third-party manufacturer warranties may apply; contact your Sales Representative for details. 
  5. This Workmanship & Materials Limited Warranty does not cover conditions that are not product  defects or are caused by factors outside of Excalibur Iron Doors’ control, including without  limitation: 
  • Minor metal, glass, or paint imperfections, that are allowable under applicable industry  standards; 
  • condensation, frost, mold, mildew, corrosion, or fungus on product surfaces; 
  • Temporary thermal expansion or bowing resulting from direct sunlight and/or significant  differential between indoor and outdoor temperatures; and 
  • Defects in exterior finishes resulting in cracking, peeling, and other loss of adhesion in  installations within five miles of a coastal region. 
  1. This Workmanship & Materials Limited Warranty SHALL BE VOID under the following conditions: 
  • The unit is shattered, cracked, broken or damaged for any reason; 
  • The unit is not installed or maintained in accordance with Excalibur Iron Doors’ installation  instructions (including glazing instructions) and Care and Maintenance instructions, and  applicable building codes; 
  • The unit is not properly weeped to avoid accumulation of moisture or water; 
  • Non-standard installation, including without limitation, units installed in other than a  vertical plane, sloped glazing, or out-of-square; 
  • The unit is subjected to stresses, including without limitation, stresses resulting from  structural settlement or vibration, soils movement, or other movement of the building foundation, localized application of heat causing excessive temperature differentials over  the glass surfaces or edges, or exposure to corrosive materials, including without limitation, sulfur or chlorine; 
  • The unit is subjected to high humidity; 
  • Aftermarket tints, coatings, films or other modifications have been applied to the unit; • the unit has been exposed to extreme weather or atmospheric conditions or Acts of God;  • decorative art glass is sealed between the panes; 
  • The unit has been modified or altered by the original purchaser or any other third-party; • the unit has been improperly used or maintained; and 
  • As to glass windows, the unit was installed in a high-altitude application without capillary  tubes or has capillary tubes but was not installed in a high-altitude application 

Exposure to natural elements and frequent use is expected to cause Excalibur Iron Doors, windows, and  our other products to age naturally. Scratches and rust may appear with usage over time but can and  shall be maintained and serviced by customers. 

Keep the products clean from water, or any chemical products. Ask your sales representative about the  best way to clean and maintain your product before proceeding. 

  1. Disclaimers and Limitations.

In the event state law precludes exclusion or limitation of implied warranties, the manner of  presenting any claim thereon shall be the same as that provided in the express warranty stated  herein. Any product or component that is not subject to this Limited Warranty or another express  limited warranty offered by Excalibur Iron Doors is provided AS IS and without warranty. 



No distributor, dealer, employee or representative of Excalibur Iron Doors may change, extend, or  in any way modify this Limited Warranty, either orally or in writing, and any such modification shall  be void and will have no force or effect. 

  1. Suitability. Excalibur Iron Doors is not responsible for determining the suitability of any product  for a particular project, design, application, climate, condition, use, or customer need or purpose. 

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Excalibur Iron Doors is also not responsible for determining whether the incorporation of its  products into a building design will achieve a particular third-party certification or standard as  windows and doors are only one factor in the building envelope. Determining such product  suitability is the responsibility of the architect, contractor, distributor, installer, owner, user, and/or  other construction professionals. Excalibur Iron Doors will also not be responsible for any claims  or damage arising from inappropriate selection of products, faulty building design or construction,  improper installation, or inaccurate orders. 

Excalibur Iron Doors also does not control the application or selection of its product  configurations, sealant, or glazing materials and assumes no responsibility therefore. It is the  responsibility of the architect, contractor, installer, owner, user, and/or other construction  professionals to make these selections in strict compliance with applicable laws and codes. 

These limitations of warranty and liability shall survive and apply, even if the exclusive remedy described in this  Limited Warranty is deemed to fail for its essential purpose. 

  1. Extreme weather conditions. Insulated iron doors are constructed using steel tubing which is filled with  polyurethane foam for insulation. However, in extreme weather conditions when it is freezing cold outside and the  interior heating thermostat is set to 70º indoors, the steel itself conducts the heat right around that insulation and  out into the atmosphere. In freezing weather iron entry doors may suffer from condensation and even frost on the  inside of the door. 

Therefore, we cannot guarantee against condensation in extreme weather conditions, nor will we be held  responsible for any damage resulting from “sweating”/condensation. 

Consider reducing the humidity in your home. Humidity is caused by the accumulation of moisture that  evaporates into the air through the daily activity of showers, bathing, washing dishes, boiling and cooking food on  the stove, drying clothes and even simply by breathing. A typical family of 4 will produce approximately 4 pints of  water, per person, each day. This is over 100 pints of water a week per person. That is a lot of water and it all  goes into the air in your home. 

Feel free to call our team if you have any further questions or need assistance 

  1. Return Policy. Excalibur Iron Doors stands behind the quality of everything we sell and hope you are  pleased with your door, if for any reason you are unsatisfied you can write to one of our representatives to verify  your situation and determine how we can help you, but we do not accept returns on any of our doors. Custom  product sales are final and are not eligible for returns, changes or alterations. 
  2. Return Policy Exceptions. Excalibur Iron Doors goes above and beyond to ensure 100% customer  satisfaction. We are confident that our efforts will result in your approval and satisfaction upon receiving your  shipment of high quality iron doors, windows, hardware and accessories. 

Our company is committed to doing everything we can from production to shipping in order to keep our loyal  customers satisfied with their purchase. In the event you are not fully satisfied upon receiving your order, please  review the following policies and procedures regarding returns: 

Within thirty days of the date products are delivered and prior to installation or an attempt to install, your purchase  can be returned to Excalibur Iron Doors for a refund, except for specially fabricated or custom orders. Please  note that a 25% restocking fee will be charged for the return, and Excalibur Iron Doors has the right to charge for  any damages that may have occurred to the product(s) arising after initial shipping from our facility to your  shipping point. The product must be packed in its original packaging material or equivalent. If packaging material  is unusable, please contact our sales team prior to return. Delivery fees are not refundable. 


  • A 25% restocking fee will be charged for all Product(s) that are returned/exchanged 
  • Shipping/Delivery fees are not refundable 
  • All returned Product(s) must be in their original condition 
  • Returns or exchanges must be received by us within 30 days of the date products are delivered. 
  • Product(s) need to be returned or exchanged in the original factory box(es) or container(s), with all  packing materials and instructions. 
  • When Product(s) are sent back for return or exchange, the Purchaser(s) will be responsible for the cost of  return shipping and assume liability for any damage incurred during the return transit. 
  • Product(s) must be shipped back to us for exchange before we ship out new merchandise (No cross  shipping). 
  • We reserve the right to refuse service or cancel orders placed on this site by issuing a refund at anytime. • Refunds will be issued by the same method of payment used for the original purchase. 
  1. Lead time. Lead time is estimated, never guaranteed. Excalibur Iron Doors works with a third party  logistics provider and product being handcrafted both are factors that do not allow us to guarantee an accurate  delivery date until door is placed with the delivery carrier and carrier confirms with Purchaser on an agreed  delivery date. 
  2. Risk of Loss. All included items like the door, door frame with threshold, iron handle (if ordered and  specified on PO), deadbolt preparation, weather strips, paint touch up kit, door sweeps and glass are verified  previous from shipment of the unit and will not be covered by Excalibur Iron Doors if lost. Excalibur Iron Doors  will provide additional hardware or extras if lost by customer but this may result in additional charge 
  3. Indemnity. The Purchaser agrees to indemnify and hold Excalibur Iron Doors and its affiliates harmless  from and against any and all liability, claims, losses, costs, and expenses including but not limited to attorneys’  fees that may arise from the Purchaser’s violation or breach of these Terms and Conditions, arising from the  Purchaser’s violation of any third party’s rights such as trademark, copyright, proprietary and privacy rights, or  regulation or ordinance. This indemnification and hold harmless obligation will survive the termination of these  Terms and Conditions. 
  4. Compliance with Law. Purchaser shall comply with all applicable laws, regulations and ordinances.  Purchaser shall maintain in effect all the licenses, permissions, authorizations, consents and permits necessary for installation of this product in Purchaser’s residence or commercial structure. 
  5. Termination. In addition to any remedies that may be provided under these Terms, Seller may terminate  this Agreement with immediate effect upon written notice to Purchaser, if Purchaser: (a) fails to pay any amount  when due under this Agreement and such failure continues for ten (10) days after Purchaser’s receipt of written  notice of nonpayment; (b) has not otherwise performed or complied with any of these Terms, in whole or in part; or  (c) becomes insolvent, files a petition for bankruptcy or commences or has commenced against it proceedings 

relating to bankruptcy, receivership, reorganization or assignment for the benefit of creditors. 

  1. Waiver. No waiver by Seller of any of the provisions of this Agreement is effective unless explicitly set forth  in writing and signed by Seller. No failure to exercise, or delay in exercising, any rights, remedy, power or  privilege arising from this Agreement operates or may be construed as a waiver thereof. No single or partial  exercise of any right, remedy, power or privilege hereunder precludes any other or further exercise thereof or the  exercise of any other right, remedy, power or privilege. 
  2. Force Majeure. The Seller shall not be liable or responsible to Purchaser, nor be deemed to have defaulted  or breached this Agreement, for any failure or delay in fulfilling or performing any term of this Agreement when  and to the extent such failure or delay is caused by or results from acts or circumstances beyond the reasonable  control of Seller including, without limitation, acts of God, flood, fire, earthquake, explosion, governmental actions,  war, invasion or hostilities (whether war is declared or not), terrorist threats or acts, riot, or other civil unrest,  national emergency, revolution, insurrection, epidemic, lock-outs, strikes or other labor disputes (whether or not  relating to either party’s workforce), or restraints or delays affecting carriers or inability or delay in obtaining  supplies of adequate or suitable materials, materials or telecommunication breakdown or power outage. 
  3. No Third-Party Beneficiaries. This Agreement is for the sole benefit of the parties hereto and their  respective successors and permitted assigns and nothing herein, express or implied, is intended to or shall confer  upon any other person or entity any legal or equitable right, benefit or remedy of any nature whatsoever under or  by reason of these Terms. Seller and manufacturer warranties may be assigned to the Owner of the Project  where products are installed provided Purchaser has made complete payment in full of the purchase price. 
  4. Governing Law. All matters arising out of or relating to this Agreement is governed by and construed in  accordance with the internal laws of the State of Texas without giving effect to any choice or conflict of law  provision or rule (whether of the State of Texas or any other jurisdiction) that would cause the application of the  laws of any jurisdiction other than those of the State of Texas.  
  5. Submission to Jurisdiction. Any legal suit, action or proceeding arising out of or relating to this Agreement  shall be instituted in any court of competent jurisdiction located in the City of San Antonio, Bexar County, Texas,  and each party irrevocably submits to the exclusive jurisdiction of such courts in any such suit, action or proceeding. 
  6. Alternative Dispute Resolution. It is the policy of the State of Texas to encourage the peaceable resolution  of disputes through alternative dispute resolution procedures. 
  7. Mediation. The parties agree that any dispute between the parties, whether arising under this  agreement, tort, statutory or otherwise), including, but not limited to, (a) any and all controversies,  disputes or claims arising under, or relating to, this agreement, and any amendments thereto, or  any dealings between the Purchaser and Seller; (b) any controversy, dispute or claim arising by  virtue of any representations, omissions, promises or guarantees alleged to have been made by  Purchaser’s or Seller’s representative; and (c) any personal injury or property damage alleged to  have been sustained by Purchaser or Seller shall first be submitted to mediation before either  party may proceed in a court of law. The Mediator shall decide all decisions respecting the  suitability of any issues in dispute for mediation. The parties shall share the mediator’s fee and  any filing fees equally. The Mediator may award to the prevailing party, if any, as determined by  the Mediator, all or any portion of its reasonable “costs and fees” which may include reasonable  expenses of mediation, including the Mediator’s fees, administrative fees, travel expenses and  out-of-pocket expenses such as copying and telephone, court costs, witness fees, and  reasonable attorney's fees. The mediation shall be conducted pursuant to any procedures set  forth in the local rules for Alternative Dispute Resolution in Bexar County, Texas. If there is any  conflict between this Agreement and such procedures, the provisions of the local rules shall  control. Furthermore, if the Mediator designated cannot conduct the mediation for any reason, or  if no mediator is designated, the parties agree to work together in good faith to select a mediator  and, if all disputes are not resolved by mediation, after a good-faith effort by all parties, then the  parties may proceed to a court of law. If the parties are unable to agree on the appointment of a  mediator, either party may petition a court of general jurisdiction in the subject county to appoint a  Mediator. It is stipulated and agreed that the filing of a petition requesting appointment of a  Mediator shall not constitute a waiver of the right to enforce Mediation.

  1. In any mediation proceeding between the parties: 
  2. All applicable Federal and State law shall apply;  
  3. All applicable claims, causes of action, remedies and defenses that would be  available in court shall apply; 

iii. The proceeding shall be conducted by a single Mediator selected by a process  designed to ensure the neutrality of the Mediator; 

  1. The parties shall be entitled to conduct reasonable and necessary discovery as  provided in the Texas Rules of Civil Procedure; and  
  2. The Mediator shall render a written, reasoned award; 
  3. The parties agree that notwithstanding anything to the contrary, the rights and obligations set forth in this mediation provision shall survive (1) the termination of this Agreement by either party;  (2) the default of this Agreement by either party; or (3) substantial completion and payment in full  of the Purchase Price. The waiver or invalidity of any portion of this mediation provision shall not  affect the validity or enforceability of the remaining portions of this mediation provision or any  other provision of this Agreement. Purchaser and Seller further agree (1) that any dispute  involving Seller’s directors, officers, partners, employees and agents shall be resolved as set forth  herein and not in a court of law; and (2) that Seller shall have the option to include its  subcontractors and suppliers as parties in the alternative dispute resolution procedures set forth  in this Agreement. 
  4. If any party to this Agreement files a proceeding in any court to resolve any such controversy,  dispute or claim, such action shall not constitute a waiver of the right of such party or a bar to the  right of any other party to seek mediation of that or any other claim, dispute or controversy, and  the court shall upon motion of any party to the proceeding, direct that such controversy, dispute or  claim be mediated in accordance herewith, prior to proceedings in a court of law. Inasmuch as  this agreement provides for mandatory mediation of disputes, if any party commences litigation, 

other than for preservation of applicable statutes of limitations or the appointment of a mediator,  in violation of this Agreement, such party shall reimburse the other parties to the litigation for their  costs and expenses including attorneys' fees incurred in seeking abatement of such litigation and  enforcement of mediation. 

  1. The requirement that the parties submit any disputes between them to mediation is bargained for  as part of the consideration of this Agreement; the requirement is absolute, enforceable and shall  survive the termination of the Agreement.  
  2. Notices. All notices, requests, consents, claims, demands, waivers and other communications hereunder  (each, a “Notice”) shall be in writing and addressed to the parties at the addresses set forth at the beginning of  this Agreement or to such other address that may be designated by the receiving party in advance, in writing. All  Notices shall be delivered by personal delivery, nationally recognized overnight courier (with all fees pre-paid),  telefacsimile (fax—with confirmation of transmission) or certified or registered mail (in each case, return receipt  requested, postage prepaid). Except as otherwise provided in this Agreement, a Notice is effective only (a) upon  receipt of the receiving party, and (b) if the party giving the Notice has complied with the requirements of this  Section. 
  3. Severability. If any term or provision of this Agreement is invalid, illegal or unenforceable in any jurisdiction,  such invalidity, illegality or unenforceability shall not affect any other term or provision of this Agreement or  invalidate or render unenforceable such term or provision in any other jurisdiction. 
  4. Survival. Provisions of these Terms which by their nature should apply beyond their terms will remain in  force after any termination or expiration of this Order including, but not limited to, the following provisions:  Compliance with Laws, Governing Law, Submission to Jurisdiction and Survival. 
  5. Entire Agreement. This Agreement represents the entire agreement between the parties relating to the  subject matter hereof. This Agreement alone fully and completely expresses the agreement of the parties relating  to the subject matter hereof. There are no other understandings, agreements, representations or warranties, written or oral, except those set forth herein. This Agreement may not be amended or modified, except by a  written agreement signed by all parties hereto.  
  6. Authority to Sign. Each party represents the individual signing this Purchase Order Agreement on its behalf  has the authority to do so and to legally bind the party.  

Placement of an Order and tender of payment constitutes acceptance of the above and foregoing terms  and conditions. 

Clear Glass

Allows light to pass through, providing visibility, enhancing aesthetics, and offering versatility with privacy options available.

Flemish Glass

Features a textured pattern that adds visual interest, while still allowing light to pass through and maintaining privacy.

Reeded Glass

Textured glass, featuring vertical or horizontal grooves that add a unique visual effect, while still allowing light to pass through and providing a level of privacy.

Satin Glass

Translucent type of glass, characterized by its smooth and frosted appearance, which diffuses light and offers a degree of privacy while maintaining a soft, elegant aesthetic.

Velvex Glass

Pair text with an image to focus on your chosen product, collection, or blog post. Add details on availability, style, or even provide a review.

Rain Glass

Textured type of glass, featuring a pattern that resembles raindrops running down a window. It provides a level of privacy by obscuring direct visibility while allowing light to pass through, adding both visual interest and a sense of elegance to the door design.

Glue Chip

Decorative type of glass, created by applying a special glue and then peeling it off, resulting in a textured pattern that resembles frost or ice crystals. It offers a unique and sophisticated look while still allowing light to pass through, adding visual interest and a level of privacy to the door design.

Come visit us!

We are located in 11918 Warfield St, San Antonio, TX 78216
Monday - Friday from 10:00am to 5:00pm
Saturday and Sunday by appointment only

Or call us at (210) 672-7882 // (270) 216-2743